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Privacy Policy

Website: https://www.armadaperkasanusantara.co.id
Contact: CS@armadaperkasanusantara.co.id

This Privacy Policy explains how Armada Perkasa Nusantara (“we,” “our,” “us”) collects, uses, shares, and protects information when you use armadaperkasanusantara.co.id, our mobile or web apps, and related services (collectively, the “Services”). By using the Services, you agree to this policy.

1) Information we collect

Information you provide

  • Account details: name, email, phone, business name, role, and password.
  • Business and tax info for sellers: company registration, tax IDs, bank and payout details, and KYC/KYB documents.
  • Order data: shipping addresses, delivery instructions, purchase history, returns, disputes, and support tickets.
  • Communications: messages with sellers or us, ratings, and reviews.

Information we collect automatically

  • Device and usage: IP address, browser and OS, device identifiers, pages viewed, clicks, referral URLs, and session timings.
  • Cookies and similar technologies: essential cookies for authentication, functional cookies for preferences, and analytics cookies to understand performance.
  • Location data: approximate location derived from IP to estimate taxes, shipping options, and detect fraud.

Information from third parties

  • Payment processors: limited payment confirmation details (we don’t store full card or bank credentials).
  • Logistics and address verification tools: to improve delivery accuracy.
  • Identity and compliance partners: to verify sellers, prevent fraud, and meet legal requirements.

2) How we use information

We use information to:

  • Create and manage accounts, authenticate you, and remember your preferences.
  • Enable marketplace transactions, including listing, checkout, fulfillment, returns, and refunds.
  • Verify sellers and comply with KYC/KYB, tax, sanctions, and anti-fraud obligations.
  • Provide customer support, investigate issues, and resolve disputes.
  • Improve services, run analytics, and test new features.
  • Communicate about orders, policy changes, security alerts, and optional marketing (you can opt out).
  • Enforce our Terms of Use and protect against fraud, abuse, and illegal activity.
  • Comply with law and respond to lawful requests.

3) Legal bases (EEA/UK)

Where applicable, we rely on:

  • Contract (to provide the Services you requested),
  • Legitimate interests (to secure and improve the Services, prevent fraud, market to existing users),
  • Consent (for certain cookies and marketing), and
  • Legal obligation (KYC/KYB, tax, bookkeeping).

4) Sharing information

We share information with:

  • Sellers and buyers to complete transactions and handle support.
  • Service providers under contract (hosting, analytics, communications, payment processing, compliance, logistics).
  • Authorities when required by law or to protect rights and safety.
  • Business transfers in the event of merger, acquisition, or asset sale, subject to this Policy.

We do not sell personal information. For jurisdictions where “sale” or “sharing” includes targeted advertising, we offer choices described below.

5) International transfers

Your information may be transferred to, stored in, or processed in countries other than your own. We use appropriate safeguards for cross-border transfers, such as standard contractual clauses where applicable.

6) Data retention

We keep information for as long as needed to provide the Services, fulfill legal and tax requirements, resolve disputes, and enforce agreements. Retention periods vary by record type. When data is no longer needed, we delete or anonymize it.

7) Your choices

  • Account settings: update profile, addresses, and preferences in your account.
  • Marketing: opt out via email footer links or by contacting CS@armadaperkasanusantara.co.id.
  • Cookies: manage cookie preferences in your browser; some features require essential cookies.
  • Do Not Track: we respond to applicable signals where legally required; support varies by region.

8) Your rights

Depending on your location, you may have rights to:

  • Access, correct, or delete personal data.
  • Restrict or object to certain processing.
  • Port your data.
  • Withdraw consent where processing is based on consent.
  • Lodge a complaint with your data protection authority.

To exercise rights, email CS@armadaperkasanusantara.co.id. We’ll verify your request and respond within applicable timelines. If you’re an EEA/UK resident, you also have the right to contact your supervisory authority. If you’re in California, you may have CPRA rights, including the right to know, delete, correct, and limit certain uses of sensitive information. If you’re in India, you may have rights under the Digital Personal Data Protection Act, including consent withdrawal and grievance redressal. Use the email above to reach us.

9) Children’s privacy

Our Services are for business and trade professionals. We do not knowingly collect personal data from children. If you believe a child has provided personal data, contact us and we’ll take appropriate action.

10) Security

We use technical and organizational measures to protect information, including encryption in transit, access controls, and monitoring. No method is perfect, so keep your credentials safe and tell us immediately if you suspect unauthorized access.

11) Third-party links

Some pages link to third-party sites or tools. Their privacy practices are their own. Review their policies before sharing information.

12) Changes to this Policy

When we make material changes, we update the “Effective date” and, where appropriate, notify you in-product or by email. Continued use after changes means you accept the revised Policy.

13) Contact

Questions or requests? Email CS@armadaperkasanusantara.co.id with “Privacy” in the subject line.